SHIPPING POLICY
PRIVACY DISCLAIMER
Sentiment Scents is dedicated to protecting your privacy. We collect information solely to enhance your shopping experience, and we do not share or sell your private information to any third parties. Rest assured that all information provided to us is kept confidential and secure. We are committed to complying with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR).
SHIPPING POLICY
Sentiment Scents orders normally ship within 2-3 business days from the time the order is placed via USPS priority shipping. In some cases, during special promotions or holidays, ship times can be longer. Once an order is placed, modifications cannot be made to the order or shipping address. It is our goal to ship orders as quickly as possible. Tracking details will be sent to the email provided once the order is processed. Your shipping costs are calculated real time via USPS shipping.
RETURNS POLICY
Our policy is no returns or exchanges, however, each situation is reviewed by our support team to give you the best experience possible. Things happen during the fulfillment and delivery process, and we are dedicated to taking care of our customers. Broken, damaged, and defective items do not need to be returned to us. Please reach out to us if you have any issues with your order. If you are missing items, have a defective or broken item, a team member will take care of you quickly. Please note that we answer support tickets as quickly as possible and that it can sometimes take 1-2 business working days to get a resolution to your issue. Please know that your satisfaction is our first priority and we look forward to taking care of you!
Please email our customer support team at support@sentimentscents.com with questions or concerns and we will respond within 24-48 hours or sooner.